Customer Account Executive; Key Accounts - FTC

About this job

Your new company you will be joining a well-established, global manufacturing business based in Wrexham, known for its strong client relationships and high-performance supply chain operations.

This is an opportunity to step into a highly visible role supporting international customers and gaining exposure across commercial and operational functions.

Your new role:
This role goes beyond traditional customer service. It is a customer-facing, account ownership position where you will manage key customer relationships from an operational perspective. You will act as the primary point of contact for a portfolio of international customers, taking responsibility for the end‑to‑end customer journey from order placement through to delivery performance and resolution.

Day‑to‑day, you will:

• Manage customer accounts, taking full ownership of orders, service performance and communication.
• Act as the main interface between customers and internal teams, including planning, logistics, quality and commercial.
• Handle customer queries, changes and challenges in real time, ensuring expectations are managed effectively.
• Monitor and manage customer KPIs, taking action to maintain service levels.
• Ensure accuracy across order processing, pricing and master data within ERP systems (SAP desirable).
• Support export compliance and documentation requirements for international shipments.

This is a fast‑paced, highly interactive role that requires confidence, organisation and the ability to manage customer relationships directly.

What you'll need to succeed:
Experience with in a manufacturing or complex supply chain environment; background in customer service, customer operations or order management with direct customer interaction; confidence handling customer communication without a dedicated account manager layer; strong organisational skills and attention to detail; experience using ERP systems (SAP S/4 Hana advantageous); a good understanding of export processes or international customers;
European language skills (Italian, Spanish, German etc.) are highly desirable and will be reflected in the upper end of the salary band.

Salary between £34,000 – £40,000 depending on experience and language capability.

25 days holiday plus bank holidays. Annual performance‑related bonus. Hybrid working available (up to 2 days from home following probation). The opportunity to gain exposure to global customers and develop within a highly commercial manufacturing environment.