QuickSTAT Customer Service Agent

Job description:

The purpose of this role is to assist clients in all phases of consignment preparation as well as handle and monitor client activities ensuring compliance with all agreed company policies. How you create impact Processing of consignment orders from clients via email, telephone and via Quicks online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.)

Managing the green light approval process for consignments destined to non-EU destinations. To assist in providing clients with continuous status notifications and performing the necessary follow-ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc). Monitoring and actioning of client emails via the shared mailboxes. Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.

Tracking and tracing consignments and providing the client with status updates throughout transit as well as process clients daily reports and manifests. Monitoring and actioning of special alarms (SPAs) via Quick Track. Develop and maintain good working relationships with clients. Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner. Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.

What we would like you to bring Experience in Customer Service Knowledge of freight forwarding is a plus Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products. Awareness of time zones for different regions. Excellent time management and problem solving skills. Good computer skills What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.

You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working.

Please ask about alternative patterns of work anced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation