Customer Care Administrator

We are seeking a proactive and detail‑driven Customer Care Administrator to join our busy team. You’ll play a key part in maintaining exceptional customer service standards and ensuring every customer receives a smooth, positive experience from start to finish. This role suits someone who enjoys problem‑solving, thrives in a fast‑paced environment, and takes pride in delivering high‑quality support.

Key Responsibilities

* Process customer credits and returns accurately and within agreed time frames.

* Resolve stock issues affecting customer orders and communicate solutions clearly.

* Manage post‑delivery issues such as damaged or missing items.

* Work closely with the Compliance team to investigate and resolve customer-facing non‑compliances and improvement opportunities.

* Use company systems (including Sage and SOP processes) to manage customer service tasks efficiently.

* Provide inbound telephone support to the Sales team.

* Proactively engage with customers to uphold service levels.

* Collaborate with internal teams and line managers to ensure smooth operations.

What We’re Looking For

* Strong knowledge of Sales Order Processing systems and procedures.

* Experience processing large volumes of data with accuracy.

* Working knowledge of Sage ideally but not essential

* Confident IT skills, including Excel and Word.

* A supportive team player with excellent time management.

* Ability to work to strict deadlines with high attention to detail.

In return you can expect a salary of £30,000pa plus company related bonus and an excellent range of benefits including private healthcare, life insurance, enhanced holidays and hybrid working. Working Monday – Friday days with an early finish on a Friday. If you’re organised, customer‑focused, and ready to make an impact, we’d love to hear from you