Customer Service & Order Management Specialist
Job in
Wrexham, Wrexham County, LL13, Wales, UK
Listed on 2026-07-10
Listing for:
The Recruitment Source for Clockwork Organisation
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Customer Service & Order Management Specialist
Salary: Up to £39,000 per annum (depending on skills and abilities)
Employment Type: Permanent
Location: Wrexham
Working Hours: Monday to Friday – 08:30-16:30
Benefits- Hybrid opportunity after 6 months' probation (2 days home, 3 days office)
- Company bonus of 5% of annual salary based on performance and company performance
- 25 days holiday plus bank holidays (shutdown over Christmas week)
- Pension – 5% employer contributions
- Bupa Healthcare
- Oversee customer orders from initial entry through to invoicing, ensuring accuracy, compliance, and timely processing
- Serve as the primary point of contact between customers and internal teams, including planning, logistics, and quality
- Maintain accurate customer master data, ensuring consistency with pricing structures and contractual agreements
- Manage customer portals, including order uploads, KPI reporting, and documentation handling
- Support complaint resolution, rebates, and deductions in collaboration with relevant teams
- Ensure all export documentation and compliance requirements are complete and accurate
- Track and enhance customer KPIs using data-driven insights and proactive issue resolution
- Background in customer service, supply chain, or order management is beneficial
- Working knowledge of ERP systems (e.g. SAP) is useful
- Strong understanding of export compliance, documentation, pricing, invoicing, complaint handling, and deduction processes; proven experience managing complex orders, tracking and reporting KPIs, and working with units of measure, conversion rates, and shipping documentation
- Fluent in English (written and spoken); additional language skills (French, Spanish, or German) are advantageous
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