Complaints Resolution Specialist - FTC
Job in
Wrexham, Wrexham County, LL13, Wales, UK
Listed on 2026-07-15
Listing for:
Chetwood Bank
Full Time, Contract
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Chetwood Bank, a UK-based digital bank, seeks a Complaints Handler for a 12-month fixed-term contract. You will investigate complaints, gather evidence, and engage with customers and stakeholders to achieve fair, timely resolutions in line with FCA regulations.
You will also contribute to continuous improvement by identifying trends and proposing enhancements to products, services, and customer journeys, while maintaining accurate records and clear communications throughout the process.
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