Customer service advisor

What we're looking for

We’re looking for someone who genuinely enjoys delivering outstanding customer service and takes pride in doing a great job.

• To ensure KPI for incoming calls is reached
• Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to opticians
• To answer technical questions relating to dispensing of optical lens.
• Communicate product/service/promotions prior to launch
• Ensure that all orders are input on the same day as received
• Through Pro‑active retention calls to actively encourage non‑active customers/potential customers to begin spending with Hoya
• Proactively keep up to date with both the Hoya and competitor product and service offer
• To provide support with order entry of Glazed work / Faxed orders / Returns

We’re looking for a positive and customer‑focused individual who can build strong relationships and thrive as part of a team. Ideally, you will have:

• Excellent telephone manner
• Experience of dealing with Customers
• Experience of problem solving
• Basic computer skills
• Flexibility
• Excellent written and oral communication skills
• Strong organisational ability
• Focused, self‑motivated and pro‑active
• Willingness to go “the extra mile”
• Willingness to learn new skills
• Team working

• Company pension scheme
• Life assurance
• Private medical insurance
• Ongoing training and development opportunities
• On‑site canteen
• Employee rewards and discount schemes
• Cycle to Work scheme
• Company social events
• Free on‑site parking

Interested? We'd love to hear from you. Apply today by submitting your CV and take the next step in your customer service career.