Customer Service Administrator
Job in
Wrexham, Wrexham County, LL13, Wales, UK
Listed on 2026-09-11
Listing for:
Atlantic Shopping
Full Time
position Listed on 2026-09-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator
Job Description & How to Apply Below
Location:
Near Birmingham City Centre | Salary: £14 per hour (Paid Weekly)
Hours:
Mon–Thurs (09:30–17:30), Fri (09:30–17:00) – No weekends!
Contract:
3 Months leading to Permanency. Ditch the rigid corporate call centres and step into a place where you are treated like family, not just a number. Welcome to Atlantic Shopping, a premier online furniture retailer with a beautiful physical showroom . Backed by a proud 50-year legacy of quality and a warm, people-first culture, we are looking for a motivated individual to join our energetic team in a modern, air-conditioned workspace right near the heart of Birmingham.
The Role This isn't a repetitive script-reading job. As our Customer Service Advisor, you will be the heartbeat of our operations, helping digital and in-person buyers navigate a seamless journey from the moment they order to the day their furniture arrives. Engaging Customer Support:
Handle friendly inbound enquiries via phone and digital channels (strictly no cold calling ) with a warm, professional touch. Seamless Order Management:
Take ownership of processing online and showroom payments, coordinating with couriers, and generating delivery labels. Supplier Coordination:
Keep the wheels turning smoothly by liaising with our trusted suppliers and delivery partners. Vibrant Showroom Support:
Act as a welcoming face for visiting customers and assist with general administration to keep our dynamic e-commerce business organised.
What We Are Looking For We hire for attitude, personality, and drive over a long CV. Full training is provided from day one, but you will thrive if you bring: A confident, natural, and professional telephone manner. Strong everyday IT skills, particularly with Microsoft Word and Excel (comfort with online platforms is a plus!). A knack for multitasking and staying calm under pressure in a lively office environment.
A proactive, solution-oriented mindset—someone who uses their intuition but knows exactly when to ask for guidance.
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