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Complaints Handler
Job in
Wrexham, Wrexham County, LL13, Wales, UK
Listed on 2026-10-15
Listing for:
Recruit4staff
Full Time
position Listed on 2026-10-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual, Client Relationship Management
Job Description & How to Apply Below
Pay : £27,000 - £30,000 per annum (DOE) Hours of Work :
Monday to Friday - Business Hours Duration :
Permanent Benefits :
Free parking, 20 days holiday plus bank holidays (increasing with length of service)
Job Role:
As a Complaints Handler , you will be responsible for delivering excellent customer service while managing client enquiries, escalations and contract discussions. You will handle incoming and outgoing telephone calls and emails, resolve issues efficiently, renegotiate contracts where required, maintain accurate system records and ensure customers receive a professional service at all times. Essential Skills, Experience, or
Qualifications:
Previous experience working within an office environment Proven success in a customer-facing or client-facing role Experience handling escalations and complaints Strong communication and problem-solving abilities Ability to update and maintain CRM or internal systems accurately The confidence to deal with challenging situations professionally Advantageous Skills, Experience, or Qualifications Previous experience dealing with customer cancellations or complaints Background in customer retention Commutable From:
Wrexham, Chester, Denbighshire, Shropshire Similar Job Titles:
Customer Relations Advisor, Customer Relations Representative, Complaints Handler, Senior Customer Service Advisor, Retention Specialist, Retention Advisor, Loyalty Advisor, Internal Account Manager, Cancellations Specialist, Customer Service Advisor, Customer Success Advisor, Customer Service Representative, Escalations Advisor, Customer Relations Advisor, Complaints Handler For further information about this position and other opportunities please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
If you are an experienced Complaints Handler looking for your next opportunity, we would like to hear from you.
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