Homeownership Manager

Circa £45,000 to £50,000 depending on skills and experience?plus 34 days leave, rising to 39 (including bank holidays and a me day), and the option to buy 5 more Permanent, hybrid National working from one of our offices in Newcastle or London We cant offer a CoS for this role Home, a place where you belong ? Youll lead a national home ownership support service, as the organisations subject matter expert.

Also leading a specialist team who support colleagues across the business with complex home ownership cases. Youll step away from firefighting in one patch and instead coach, guide, and influence ll give clear advice, set consistent approaches and ensure a quality service for our customers. What?youll?do ? Lead a national home ownership support service used by teams across the business. Coach colleagues on complex leases, legislation, and home ownership decisions.

Manage and develop a specialist team handling high-risk, high-volume work. Oversee complex cases like tribunals, Section 20s, and legal enquiries. Use insight from data and complaints to improve services and reduce risk and manage complaints in line with policy and service-level agreements. Why?join us ? Youll have real autonomy here. Youll manage your own diary, shape how the service works, and be trusted to use your expertise.

Youll work with people who value collaboration, learning, and doing the right thing. Your impact will be visible nationally, not just locally, and your leadership skills will grow alongside your technical expertise. Be part of one of the UKs Great Places to Work! You?have? ? Strong knowledge of home ownership and leasehold legislation. Experience handling complex cases and tribunal challenges. Led or supported a specialist or centralised support service.

Managed teams with technical expertise. Confidence explaining complex issues in clear, plain language. Stronger?together ? We do our best work when?were?ourselves.?

Thats?why inclusion, wellbeing, and our diversity networks help make? Home Group a great place to work !? The practical?bits? ? We typically work on a hybrid bases with 2 days per week in your local office and the rest from home. You can be based from anywhere if youre happy to travel when needed to either our Newcastle or London offices.

Youll manage your own diary. Whats?in it for you?? 2 paid volunteering days each year? Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more? Matching pension contribution (up to 7% and life insurance of 3x basic salary)? Work your way with flexibility to balance life and work Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support?

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