Deputy Home Manager

Deputy House Manager
Rooted in Care. Giving Change a Chance.
At Arbour Healthcare Group, we provide specialist residential care for children and young people who need safe, consistent, nurturing and emotionally attuned adults around them.
We support young people with complex needs, trauma histories, emotional and behavioural needs, learning disabilities and life experiences that may have shaped how they see themselves, other people and the world around them.
Our role is not simply to manage behaviour. It is to understand the story behind it, build trust, create emotional safety and help young people believe that positive change is possible.
We are now looking for an experienced and committed Deputy House Manager to support the leadership of one of our specialist solo children’s homes.
This is a hands-on leadership position. You will support the Registered House Manager, lead shifts, guide the staff team and remain a visible and active presence within the home.
This is not a role for someone who wants to lead from behind a desk. Our Deputy House Managers are on the floor, involved in the detail and fully engaged in the daily life of the home.
About the Role
As Deputy House Manager, you will play a key role in ensuring the home operates safely, effectively and to consistently high standards.
You will support the Registered House Manager with the day-to-day operation of the service, staff leadership, rota coordination, supervision, care planning, safeguarding, quality assurance and the overall culture of the home.
You will help ensure that each young person’s voice, safety, progress and lived experience remain central to the care they receive.
You will help create a home that is structured, nurturing, therapeutic and consistent while supporting staff to deliver care in line with our RESET Care Model.
RESET means Reassure, Empower, Support, Educate and Transition. It is not simply a model. It is how we expect care and leadership to be demonstrated every day.
What You Will Be Doing
 
* Supporting the Registered House Manager with the daily leadership and operation of the home.
 
* Leading shifts and ensuring staff understand their responsibilities, priorities and professional accountabilities.
 
* Supporting rota planning, shift delegation and the maintenance of safe and appropriate staffing levels.
 
* Ensuring the young person’s voice, progress, needs and lived experience are reflected within records, plans and professional reviews.
 
* Coaching, mentoring and supervising Residential Children’s Support Workers to strengthen confidence, consistency and professional practice.
 
* Promoting a safe, structured, nurturing and emotionally attuned home environment.
 
* Supporting safeguarding practice, incident reporting, risk management and appropriate professional escalation.
 
* Contributing to care plans, risk assessments, placement plans, behaviour support strategies and review documentation.
 
* Liaising professionally with social workers, schools, CAMHS, IROs, families, commissioners and other partner agencies.
 
* Maintaining accurate electronic records, daily logs, reports, handovers and management oversight documentation.
 
* Participating in the on-call rota while role-modelling calm, respectful, visible and accountable leadership.

What We Are Looking For
We are looking for someone who is emotionally intelligent, resilient and able to balance warmth, compassion and professional accountability.
You must be confident supporting young people with complex needs while also guiding staff to deliver safe, consistent and therapeutic care.
You will need:
 
* A Level 2 or Level 3 Diploma in Residential Childcare, or another relevant care qualification.
 
* At least two years’ experience working within care, ideally within children’s residential services.
 
* Experience working as a Senior Support Worker, Team Leader or in another shift-leading position.
 
* Strong safeguarding knowledge and a clear understanding of professional boundaries.
 
* Knowledge of the Children’s Homes Regulations and the expectations of Ofsted and/or Care Inspectorate Wales.
 
* The ability to manage challenging, emotionally heightened or high-risk…