Service Team Member​/Cynorthwyydd Croeso Gwasanaeth

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

£12.75 per hour

Fixed term contract until 31st October 2026

This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Flexible hours. 2-3 days a week would be ideal, but your requirements will be discussed fully rs will vary throughout the season. Weekends and public holidays will play a major part of this role.

For this role, you’ll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and give you more information on the role.

£12.75 y awr

Cytundeb Cyfnod Penodol 31 Hydref 2026

Mae hwn yn gontract dim oriau, sy’n golygu na allwn ni warantu nifer penodedig o oriau bob wythnos. Er ein bod yn ceisio darparu patrwm gwaith cyson, mae angen hyblygrwydd gan y gall amserlenni newid yn seiliedig ar anghenion busnes. Byddwn yn ceisio rhoi rymaint o rybudd â phosib. Mae’r rôl yn cynnwys penwythnosau a Gwyliau Banc, ond nid yw’n gofyn am sifft gyda’r nos na sifft wedi’i rhannu.

Byddai 2-3 diwrnod yr wythnos yn ddelfrydol, ond bydd eich gofynion yn cael eu trafod yn llawn yn y cyfweliad. Bydd oriau'n amrywio drwy gydol y tymor. Bydd gweithio ar benwythnosau a gwyliau cyhoeddus yn rhan allweddol o’r swydd hon.

Bydd angen ichi gwblhau ein hasesiad ar-lein yn hytrach na defnyddio C.V. neu ffurflen gais ar-lein. Bydd hyn o gymorth i ni ddeall mwy am eich cryfderau ac i chi gael mewnwelediad i’r swydd.

Reporting to the Welcome Manager, you'll be part of a team of 6 Welcome & Service Team Members, working mainly in our visitor reception building, welcoming visitors and setting them up for their day. You’ll use your knowledge of Erddig to engage with our visitors and look to exceed their expectations ensuring that they enjoy their visit with us. You'll be aiding in our growing support effort for the National Trust, promoting our fundraising and membership causes.

You'll also get involved in other presentation tasks on site, ensuring that Erddig is clean, tidy, and presentable.

Gan adrodd i’r Rheolwr Croeso, byddwch yn rhan o dîm o 6 Aelod y Tîm Gwasanaeth a Chroeso, yn gweithio’n bennaf yn adeilad ein derbynfa, yn croesawu ymwelwyr a’u paratoi ar gyfer eu diwrnod. Byddwch yn defnyddio’ch gwybodaeth am Erddig i ymgysylltu â’n hymwelwyr ac yn awyddus i fynd y tu hwnt i’w disgwyliadau, gan sicrhau eu bod yn mwynhau eu hymweliad â ni.

Byddwch yn cynorthwyo yn ein hymdrech i gynyddu cefnogaeth i’r Ymddiriedolaeth Genedlaethol, gan hyrwyddo ein hachosion codi arian ac aelodaeth. Byddwch hefyd yn cymryd rhan mewn tasgau cyflwyno eraill ar y safle, gan sicrhau bod Erddig yn lân, taclus a derbyniol.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile;

this is just to provide a full picture of what’s possible in this…