Credit Control Manager

Our Credit Control team is growing! We’re excited to be creating a centre of excellence for credit control within our Head Office finance team and are on the lookout for a Credit Control Manager. This is a newly created role to take the lead on standardising and refining our current processes working with credit controllers across our business.

This is a permanent role on a 37.5 hour contract (Monday – Friday) however we encourage flexible working and offer a hybrid working policy.

• A discretionary bonus scheme
• A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus an additional day for your birthday, and additional days to cover the festive period!
• Enhanced maternity, paternity, adoption and shared parental leave
• An online money saving portal
• Death In Service cover, alongside access to an Employee Assistance Programme which includes health appointments for you and your family
• Volunteering Leave equating to 2 days per year (pro rata if you’re part‑time)

• Build on our existing policies and procedures to ensure that customers settle accounts in a timely manner, overdue debt is minimised, credit risk is understood and managed and payment issues are resolved
• Take responsibility for debt (initially within one of our divisions but this will expand as appropriate)
• Check customers credit and approve or deny applications based on company standards and requirements
• Work with credit controllers across the business to ensure that best practice is shared and adhered to
• Respond to client queries and keep customer satisfaction and retention high
• Reduce debtors’ Days Sales Outstanding
• Negotiate payment plans with customers and set up loan terms and conditions
• Act as manager for the credit control administrator

• Experience of leading on Credit Controller responsibilities
• Experience of leading a team
• Ability to clearly explain financial matters to a diverse group of people
• Excellent attention to detail
• Ability to prioritise their own workload
• Good analytical skills

We’re proud to be an Equal Opportunities Employer.