PABC Booking Clerk

Job Overview

Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures. The ability to speak Welsh is essential for this post.

The role is based in a busy call centre environment and is responsible for managing a waiting list and booking patients. The successful applicant will be part of a team of experienced staff and must have excellent communication skills, the ability to multi‑task, and the capacity to stay calm under pressure.

Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme.

• Good standard of education; GCSE Maths and English A-C.
• NVQ3 or equivalent, or knowledge or experience working in a busy office environment.
• IT knowledge of Microsoft packages.

• Understanding of medical terminology / NHS experience.
• Experience of working with NHS systems.

• Experience of working in an acute hospital/GP practice or call centre environment.
• Experience of working with the general public.

• Experience of working with NHS systems.
• Competent in use of Microsoft Office.

• Excellent communication skills, both written, verbal & telephone.
• Ability to work as part of a team.

• Previous waiting list management.