Technical Support Chemist

Location: Pentre Maelor

Are you a hands-on Chemist who enjoys working with analytical instrumentation, solving problems on site and building strong relationships with customers? Do you like variety in your role, combining lab work, troubleshooting and travel? If so, this could be a great opportunity.

We’re supporting a specialist analytical instrumentation manufacturer that supplies advanced laboratory systems to customers across the UK and internationally. Due to continued growth, they’re looking for a Service & Support Chemist to join their technical team.

What’s the role all about?

As a Service & Support Chemist, you’ll be responsible for supporting customers with the installation, servicing, maintenance and troubleshooting of analytical laboratory instruments. This is a field-based role with regular travel, primarily within the UK, with some international visits.

You’ll act as a technical expert and trusted point of contact for customers, ensuring equipment performs reliably and customers get maximum value from their systems.

Your responsibilities will include:

Performing on-site instrument servicing, repairs and preventative maintenance

Planning and scheduling monthly service activities

Installing new analytical instruments and delivering customer training

Diagnosing and troubleshooting instrument faults (on site, by phone and email)

Teaching customers routine maintenance tasks using defined checklists

Carrying out in-house servicing, diagnostics and instrument assembly

Becoming a technical expert across the full product range

Producing customer bulletins and technical guidance when required

Recording service activity and updates within the CRM system

Supporting customer demonstrations and laboratory testing

Collecting support data for new chemistry methods

Reporting service trends, issues and customer feedback to the wider business

Managing travel arrangements, expenses and service documentation

This role offers a great mix of technical chemistry, customer interaction and hands-on engineering.

What you’ll need

To succeed as a Service & Support Chemist, you’ll bring:

Bachelor’s degree in Chemistry or a closely related discipline

Strong foundation in basic laboratory techniques

Understanding of basic electricity and analog/digital theory

Ability to read wiring diagrams, schematics and technical manuals

Confidence troubleshooting both chemical and mechanical systems

Excellent communication skills (written, verbal and customer-facing)

Strong problem-solving and diagnostic ability

Comfortable working independently and as part of a team
Travel requirements

Ability to travel 50–75% of the time

Majority UK travel, with international travel as required

Full UK driving licence with a clean record
Who you are

You’re curious, practical and customer-focused. You enjoy getting stuck in, learning new systems and helping customers get the best from their equipment. You’re comfortable managing your own schedule and adapting to different environments.

You’ll be:

Logical and methodical

Calm under pressure

Organised and self-motivated

Confident dealing with customers and technical teams

Happy working in a fast-paced, hands-on role
What’s in it for you?

Competitive salary

Varied, technically interesting role

Extensive hands-on experience with advanced analytical instrumentation

UK and international travel opportunities

Strong technical training and product exposure

Supportive, specialist technical team
Interested?

If you’re a Chemist who enjoys combining laboratory science with field-based technical support, we’d love to hear from you.

Apply today or get in touch for a confidential discussion.

Kingdom People are acting as an Employment Agency in relation to this vacancy