Network Engineer

IT Support Engineer - Onsite (Wrexham)

£150-£180 per day (Inside IR35)
Contract | Onsite | 3-5+ Years Experience

We are seeking an experienced IT Support Engineer to join a busy onsite support team in Wrexham. This role requires strong customer‑facing skills, excellent technical ability, and proven experience supporting users in a fast‑paced enterprise environment.

If you thrive in hands‑on support, enjoy tackling a wide range of technical issues, and have solid 2nd‑line capability, this role is for you.

• Provide 2nd Line onsite support to users, including VIP support
• Deliver Windows OS installations, configurations, and deployments
• Support tablet and device rollouts
  , including imaging, UAT, and end‑user handover
• Administer Active Directory, user accounts, group policies
  , and Exchange support
• Conduct Wintel administration
  , patching, WSUS management, and Windows Server support (2008/2012/2016)
• Troubleshoot and support TCP/IP, DHCP, DNS, VLANs
  , and general network issues
• Provide LAN support
  , basic network administration, and assist with CCTV infrastructure
• Support Office 365
  , Outlook, and Microsoft Office applications
• Assist with infrastructure upgrades, OS updates, and enterprise‑wide rollout projects
• Work with ESX VMware, RDP, Citrix Presentation Server environments

• 3-5+ years in an IT Service Desk or 2nd Line Support role
• Strong customer‑facing and soft skills - confident supporting users face‑to‑face
• Hands‑on experience with:
  • Windows OS / Windows Server
  • Active Directory & Exchange
  • Networking (TCP/IP, DHCP, DNS, VLANs)
  • O365 support
  • Device rollouts & hardware deployment
  • VMware / RDP / Citrix environments
• Relevant certifications (MCP/MCSE) highly desirable