IT Engineer, IT Support, Systems Administrator

Job Title: IT Engineer / IT Support Engineer
Location: Wrexham, North Wales (commutable from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England)
Salary: £35,000 per annum, permanent

About the Role Trek Recruitment is recruiting on behalf of our client for an IT Engineer to deliver high-quality IT support, system maintenance, and development of tailored solutions. This hands-on role involves supporting a diverse client base with on-site and remote assistance, ensuring reliable infrastructure and user productivity. This role is working for a manufacturing organisation, experience of working for a similar company is highly desirable.

THE ROLE

• Provide first- and second-line IT support for local and remote users, including troubleshooting hardware, software, and network issues
• Manage and maintain Windows and Ubuntu servers, Active Directory, VMware/vSphere virtual machines, and Veeam backups
• Support Microsoft 365, Windows 10/11 operating systems, and general software installations
• Handle network device management (switches, firewalls, printers, laptops/desktops) and configurations
• Work with SQL Server, MySQL, Synology DSM, Fortinet FortiOS, Certero, and Axonius
• Collaborate via Microsoft Teams with head office and branch locations
• Document processes in Confluence, generate database queries, and maintain system enquiries
• Ensure ongoing hardware/software usability and basic security practices

YOU

• Strong knowledge of Windows Server environments (including IIS, Print/File Servers, Terminal Services)
• Proficiency in Active Directory management, networking basics (firewalls, switches), and IT security principles
• Experience supporting users remotely and in-person
• Excellent communication skills able to explain complex technical issues clearly
• Minimum HNC/HND or Degree in IT, Computer Science, or related field, plus good amount of experience doing the same/similar job to this one.

Desirable Skills

• Familiarity with Cisco Meraki, CCNA, network protocols/CLIs, Git Hub, VS Code, Azure Data Studio, Share Point , Jira, Confluence, or Metabase
• Knowledge of FIA framework, IT documentation control, virtual desktop infrastructure, ZPL/label printers, SSH/Terminal CLI
• Experience creating BI reports or working with Atlassian tools

About You You are passionate about IT, proactive in preventing security threats, and thrive in a dynamic environment. You enjoy problem-solving, supporting users, and contributing to secure, efficient systems.
If you're a motivated IT professional ready to join a supportive team in North Wales, apply today!