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Escalation Lead — SaaS Cross-Functional Champion
Job in
Wrexham, Wrexham County, LL13, Wales, UK
Listed on 2026-02-16
Listing for:
Degreed
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
A leading upskilling platform in the UK is seeking an Escalation Manager to effectively manage customer escalations, ensuring strong alignment across Support, Product, and Engineering. The ideal candidate will have over four years of experience in technical support within a SaaS environment, alongside strong troubleshooting and communication skills. This hybrid position offers competitive compensation and a commitment to diverse and inclusive work culture.
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