Jira Administrator

We are looking for an experienced Jira Administrator to take ownership of the design, implementation, and ongoing administration of our Atlassian ecosystem, including Jira Software, Jira Service Management, and Confluence.

• Act as a product owner for all Atlassian products, championing usage across the enterprise and enforcing best practice and standardization across the platform
• Support upgrades, migrations, and consolidation initiatives by acting as the technical lead across a range of projects and initiatives
• Design and maintain scalable configuration models to avoid duplication and sprawl
• Translate business processes (ITSM, PMO, SDLC) into effective Jira workflows
• Manage Jira add‑ons/apps (Marketplace evaluation, configuration, lifecycle)
• Partner with security and compliance teams to meet governance requirements whilst balancing team autonomy
• Act as escalation point for Jira issues and performance problems

• 5+ years’ experience administering the Atlassian platform (Jira, Jira Service Management, Confluence) within medium to large enterprise environments
• 3+ years’ experience deploying and managing Jira Service Management at enterprise scale, ideally across multiple business units
• Strong, hands‑on expertise in Jira architecture, configuration, and administration (workflows, schemes, permissions, automations)
• Proven experience migrating and/or consolidating multiple Jira instances into a unified environment
• Experience designing and implementing secure, scalable Jira solutions, including automation and third‑party integrations
• Solid understanding of ITSM principles and enterprise service management practices
• Knowledge of audit, compliance, and data governance considerations within enterprise systems
• Experience working closely with business stakeholders to translate requirements into technical solutions
• Confident facilitating workshops and engaging with both technical and non‑technical audiences
• Strong English communication and stakeholder management skills, with the ability to influence at all levels
• Ability to operate independently in a fully remote, globally distributed environment
• Comfortable collaborating with external vendors and implementation partners