Supply Chain Manager Operations

Overview

• End-to-end ownership of warehouse, inbound, distribution, and stock control
• Delivery of agreed KPIs (service, cost, inventory, safety)
• Full accountability for stock integrity and audit compliance
• Leadership and performance management of supply chain teams
• Execution of continuous improvement and cost reduction initiatives

• Stable, controlled, and efficient supply chain operation
• Accurate, auditable inventory with zero material discrepancies
• Consistent achievement of service and operational KPIs
• Strong governance, discipline, and accountability across teams

• Deliver daily, weekly, and monthly operational targets
• Ensure adherence to SOPs and standard processes
• Manage capacity, labour, and workflow efficiency
• Own peak planning and risk mitigation

• Maintain >99% inventory accuracy
• Ensure 100% completion of cycle counts and audits
• Eliminate root causes of stock discrepancies
• Control stock loss and write-offs

• Set clear KPIs and expectations across all teams
• Conduct regular performance reviews and corrective actions
• Address underperformance and enforce accountability

• Deliver OTIF >95%
• Ensure order accuracy >99.5%
• Align operational capability with customer commitments

• Deliver measurable improvements in productivity and cost
• Implement Lean/process standardisation initiatives
• Use data and reporting to drive decisions

• Operate within budget
• Reduce cost per order / cost to serve
• Improve inventory turns and working capital

• Maintain full HSE compliance
• Deliver zero lost-time incidents (LTI)
• Ensure risk assessments and controls are in place

• Ensure ERP/WMS data accuracy and usage
• Deliver weekly/monthly performance reporting
• Escalate risks and implement corrective actions

• OTIF: >95%
• Stock Accuracy: >99%
• Order Accuracy: >99.5%
• Inventory Turns / DOH (Days of Inventory On Hand)
• DOH:
  Target aligned to business plan
• Cost per Order / Unit:
  Year-on-year reduction
• Productivity:
  Output per labour hour improvement
• Stock Loss: