Customer Service and Supply Chain Assistant

Responsibilities Ability to analyse stock, sales and forecast data to support purchasing decisions. Help manage the European supply chains, including demand forecasting and purchasing. Raise and manage Purchase Orders in line with business requirements. Grow and maintain relationships with suppliers and customers. Provide cover for transport and repack operations when required. Produce and communicate transport issue reports to relevant stakeholders.

Resolve and manage day-to-day transport issues to ensure smooth product delivery. Process and administer credit notes in line with company procedures. Produce and communicate credit note reports to relevant stakeholders. Coordinate and process sample orders. Support the planning of retail promotional activities when required. Assist the Customer Services team when required, including order processing and order verification. Undertake additional duties and responsibilities reasonably required to support the wider business operations.

Essential

Skills:

Strong numerical and analytical skills. Good attention to detail and accuracy. Strong Microsoft Excel skills, including data analysis and reporting. Excellent organisational and time-management skills. Ability to work independently and meet deadlines. Strong communication and interpersonal skills. Desirable:
Experience managing supplier relationships. Previous experience in a Customer Service, Supply Chain, or similar operations role. Knowledge of Hubspot CRM. This is a permanent role office based Mon-Fri from 8am-5pm (hour lunch).