Engineer, Installation Technician

Service Engineer - Job Specification

Salary: £28,000-£30,000

Key Responsibilities

1. Installation & Assembly

• Install and assemble mobile folding furniture at customer sites.
• Carry out on-site assessments to ensure correct placement and functionality.
• Provide product demonstrations and customer training.

2. Maintenance & Repair

• Perform routine maintenance and repairs to keep products in optimal condition.
• Diagnose mechanical or structural issues and deliver effective solutions.
• Replace damaged parts and recommend improvements where needed.

3. Customer Support

• Act as the main contact for customers with technical issues.
• Respond to service requests quickly and professionally.
• Maintain detailed service logs and share feedback with the development team.

4. Quality Control

• Conduct checks during and after installations to ensure standards are met.
• Report defects and work with manufacturing teams to resolve issues.

5. Logistics & Inventory Management

• Maintain tools and equipment required for service tasks.
• Track spare parts inventory and ensure availability of key components.
• Coordinate with logistics for timely delivery and transportation of furniture.

6. Health & Safety

• Follow all company safety policies and comply with local regulations.
• Conduct risk assessments before installations and service tasks.

7. Documentation & Reporting

• Keep detailed reports for each service or repair.
• Provide insights to product development based on customer feedback.
• Generate internal and customer-facing service reports.

Required Skills & Qualifications

Technical Expertise

• Experience in installation, maintenance, or repair of mechanical/structural products (furniture experience beneficial).
• Strong mechanical aptitude and knowledge of tools and repair methods.

Customer Service

• Excellent communication and interpersonal skills.
• Ability to explain technical details clearly to non-technical customers.

Physical Fitness

• Role involves manual handling and assembly work.

Driving Licence

• A valid driver's licence is essential due to regular site travel.

Education & Experience

• Experience as a service engineer or field technician.
• Background in furniture installation or manufacturing is advantageous.

Additional Information

• Work Schedule: Full-time, Monday-Friday, with occasional overtime or weekend work.
• Travel: Regular travel to customer sites, including possible overnight stays.
• Benefits: Competitive salary, company vehicle, health insurance, and growth opportunities.