Project Manager, Program ​/ Project Manager, Operations Manager

Project Managers are at the heart of multidisciplinary teams  role facilitates agile project ceremonies, drives clarity on team roles and responsibilities, and helps teams prioritise the right work at the right time. You ensure that clients are engaged and excited about the outcomes, with projects delivered on time and within budget.

As a Project Manager you will utilise Manifesto’s ways of working to deliver a range of projects and continuous improvement initiatives. Working across sectors such as charity, membership, visitor attractions, and commercial, playing a crucial role in bringing teams together, aligning their efforts, and driving success.

Project managers will know when to challenge, when to listen, and how to build strong relationships with clients and colleagues alike. You act as the glue that holds a team together, ensuring alignment around a shared vision while providing clarity for individual contributions.

This role also contributes to Manifesto’s active Community of Practice, bringing and sharing knowledge with peers. Working closely with the leadership team to ensure your project teams are well‑resourced and supported. Depending on the project's complexity—regarding requirements, stakeholders, timelines, and dependencies—your work will vary across straightforward to medium‑complexity initiatives. This role is billable at 80%.

• Manage and oversee day‑to‑day project and continuous improvement initiatives using agreed methodologies, approaches, and frameworks.
• Maintain accurate and timely documentation and reporting to provide transparency.
• Proactively manage project overburns to ensure stability and alignment with profit forecasts.
• Ensure seamless onboarding and offboarding of projects, supporting smooth transitions.
• Develop a deep understanding of client organisations and identify opportunities to improve customer and supporter experiences.
• Build and nurture strong client relationships through regular engagement and on‑site meetings.
• Work closely with Client Services and project teams to deliver cohesive and impactful solutions.
• Contribute to new business opportunities, including proposals, pitches, and content development.

• Manage rhythms and rituals for multidisciplinary design teams, ensuring effective collaboration and communication.
• Provide servant leadership to ensure teams work well together and clarify roles and responsibilities.
• Inspire teams with a positive approach, encouraging creativity and innovation in all aspects of delivery.
• Mentor and coach junior project managers, fostering a culture of continuous improvement.
• Contribute actively to Manifesto’s Community of Practice, promoting knowledge sharing and collaboration.
• Adopt a mindset of continuous improvement and optimisation across all areas of project delivery.
• Deepen your knowledge of delivery methodologies, including Agile, Lean, and user‑centred design.
• Contribute to governance and reporting forums, offering insights to improve ways of working.
• Produce marketing content through thought leadership, blogs, and social media to promote Manifesto’s work.

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• Delivering projects that meet or exceed agreed KPIs, including time, budget, scope, quality, and client satisfaction.
• Contributing to commercial success by ensuring profitability and supporting revenue forecasts.

Proactively identifying and resolving risks and issues to maintain project success.

• Keep everyone in the loop and get them on board early.
  Understand how changes affect people and processes, and be ready for any pushback.
• Run sessions and coach teams to help them adapt smoothly.
• Check how ready people are for change and tweak plans if needed.
• Share what works (and what doesn’t) with the team.

• Head of Project Management
• Senior Project Manager
• Senior leaders in manifesto
• Project managers, Operations team, designers, developers, client service teams, growth team
• Communities of Practice
• Clients

1-3 year business plan