UCR Team Lead: Public Service Coach
Listed on 2026-10-10
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Management
Project & Program Management, Change Management, General Management, Operations Management
Department for Work and Pensions (DWP) is seeking a proactive Operational Team Leader within the Universal Credit Review (UCR) team in Wales. You will coach, lead and develop a UC-focused team to ensure accurate entitlement reviews and high-quality customer service.
Working in a frontline public service, you will monitor performance, manage workloads, handle escalations and collaborate across teams to deliver the One Service ethos.
The following opportunity is for a UCR Team Lead:
Public Service Coach with Department for Work and Pensions (DWP).
This opportunity is part of our work in Management & Operations.
The advertised compensation is 36.000 - 48.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the UCR Team Lead:
Public Service Coach role in the description above.
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