Account Manager Canada Job Wrexham area,Wales UK,Marketing / Advertising / PR

Position: Account Manager Canada)

Position Details

Position:
Account Manager
Work hours:

9am-5pm Eastern Timezone, Monday-Friday
Salary budget: 3,500-4,000usd/month (with 10% commission on renewals and upsells)
Location:

Remote (open to any location)
Type of

Contract:

Independent Contractor

About the Company

The Company is a fast-growing, Tik Tok-native marketing agency that partners with brands to fully manage and scale their Tik Tok presence. Unlike traditional agencies, we operate as an end-to-end Tik Tok partner, owning execution across:

Tik Tok Shop setup & operations
Creator/affiliate management
Performance optimization

Team Structure

The team operates in pod structures, where each Account Manager is supported by:

Tik Tok Shop Operations Specialists (technical/backend)
Creator/Affiliate Specialists (growth/marketing)

Mission

To own the client relationship and coordinate pod execution so that every client is onboarded fast, supported clearly, and retained long-term—without requiring escalation.

Outcomes

1. Client Management

Successfully manage ~12 clients across their full lifecycle (onboarding → delivery → retention).
Ensure every client is onboarded within target timeline with no clients stuck in limbo.
Maintain clear, proactive communication — clients always know where things stand.
Keep clients confident and engaged; no recurring complaints or surprise escalations.

2. Pod Coordination

Coordinate across Creator Specialists, Media Buyer, and Shop Operator to keep delivery aligned.
Ensure specialists know their priorities without chasing the AM — handoffs are clean, nothing gets dropped.
Identify cross-functional blockers early and loop in the right people at the right time.

3. Domain Literacy

Understand Tik Tok Shop onboarding flow well enough to identify when shop ops are delaying performance.
Understand creator sourcing logic, expected volume, and what good creator output looks like.
Understand paid media campaign goals (ROAS vs scale) and recognize creative fatigue or pacing issues.
Understand how scope creep, delays, and inefficiency impact pod margin — flag commercial risk early.

4. Weekly Reporting & Hygiene

Deliver a weekly client update on time for every client — covering status, wins, risks, and next steps.
Maintain client data, deliverables, and tracking fully up to date — no missing assets, links, or unclear ownership.
CRM and project management tools are current and accurate at all times.
Contribute to client retention through strong relationships and smooth delivery — not sales tactics.
Flag upsell or expansion opportunities to leadership when clients show clear signals.
Understand pod revenue and margin at an informational level — do not damage margin through negligence or poor coordination.

Position Description

Full time required (40 hrs per week). Keep in mind — you are not executing on content, media buying, or shop operations. Your role is strategy, coordination, and client communication. The pod specialists handle execution.

Must attend team meetings and scheduled client calls.

Growth Path

Promotion is based on autonomy, judgment, and consistency — not tenure.

What We Believe

Account Managers are coordinators, not min‑specialists. Domain literacy ≠ execution responsibility.

We publish salary bands because clarity beats politics.

You are graded on how well your clients are supported and how smoothly your pod runs — not on vanity metrics.

The best AMs are problem solvers who make everyone around them faster.

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