Shop Manager

Job Description

Working closely with the Retail Area Manager, you will develop and deliver short and medium‑term shop plans, identify opportunities to increase sales and improve efficiencies, and maximise the use of EPOS and Gift Aid systems to support performance and customer insights. You will oversee merchandising and the presentation of donated stock, ensuring furniture, collectables, vintage items and clothing are displayed and marketed effectively to maximise income, including through e‑commerce channels where appropriate.

You will also take responsibility for shop budgets, financial controls and performance reporting, proactively managing any challenges to ensure targets remain on track.

As a leader, you will recruit, support and develop a knowledgeable and motivated team of staff and volunteers through effective induction, training, coaching and performance management, creating a culture that reflects the values and ambitions of North Yorkshire Hospice Care.