Retail Sales Assistant - Keyholder

Retail Sales Assistant

12 hour contract

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• As a Keyholder (if applicable), you’ll open and close the store securely, and support with cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador—positive, professional, and passionate about what we do.
• The role can be physically demanding and hard work – you’ll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!

• Opening and closing the store
• Cashing up
• Carrying out management responsibilities

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can‑do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast‑paced, high‑volume environment.
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

• 25% colleague discount and exclusive double discount days.
• MyWorks – access to exclusive online discounts across retailers, holidays, utilities, tech and more.
• Family friendly leave with enhanced maternity, paternity and adoption pay.
• Holiday entitlement of 28 days plus bank holidays, or 33 days for deputies and store managers.
• Can‑Do Academy – training and development access in areas that interest you.
• Stream – early access to 50% of your wages as you earn them.
• Share scheme – own a piece of The Works.
• 24/7 support for you and your family through the Retail Trust Charity Employee Assistance Programme.
• Healthcare cash plan to support everyday healthcare costs.
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working, and where possible we’ll support reasonable adjustments.

We don’t just sell products. We inspire reading, learning, creativity and play. When people spend time doing what they love, it’s Time Well Spent. And with the right passion – It All Starts With You.