Telesales Executive; Account Managed

Position: Telesales Executive (Account Managed) (Permanent)
What you will be doing:

* Managing and developing a portfolio of existing, lapsed, and potential customers

* Providing a 'personal service' approach to key Gold customers

* Selling core range products, Completing a customer Gap analysis from top-selling lines

* Sourcing new customers within focused geographic areas

* Re-engaging lapsed and lost customers to rebuild relationships and recover business

* Reviewing order history and identifying lost lines, understanding reasons and proposing solutions

* Promoting new product development (NPD), arranging samples and managing follow-ups, securing listings and gathering structured customer feedback on samples

* Supporting clearance stock activity within agreed margin and volume guidelines

* Conducting competitor research and producing a weekly market intelligence report

* Recording all customer interactions, feedback, and insights accurately within the CRM system

* Learning technical aspects of our products and how they solve our customers problems.

Skills:

* Tenacious and confident on the phone

* Organised and detail-oriented, especially with CRM updates

* Highly organised with the ability to prioritise workload effectively

* Resilient and motivated, able to perform under pressure and work towards targets

* Collaborative team player with a proactive mindset

* Detail-focused, especially when managing CRM data and customer records

* Previous sales experience, ideally in an office-based or internal sales role

* Excellent communication and interpersonal skills with a confident telephone manner

* Strong information-gathering and questioning skills

* Ability to work through rejection with drive and determination

* Comfortable working to targets and deadlines

* Computer literate

(INDPERM)