Account Manager

Read in full - don't just 'apply’. Are you ready to build the playbook for what great account management and customer success looks like at one of the most exciting companies in GTM enablement?

At MEDDICC, we’re looking for a founding Account Manager who will define, build, and own the post‑sale motion from the ground up. This role will write the playbook rather than inherit one.

• Ensure an excellent customer experience embodying MEDDPICC at every stage of the post‑sale lifecycle.
• Own and grow a portfolio of MEDDICC customers, acting as a trusted advisor and strategic partner throughout their journey.
• Drive net revenue retention by identifying and executing cross‑sell and upsell opportunities aligned to each customer’s GTM maturity and goals.
• Lead renewal cycles with commercial confidence, qualifying realized value, identifying risk early, and securing long‑term partnerships.
• Collaborate with enablement colleagues to ensure customers are extracting maximum value from their MEDDICC Membership.
• Be the voice of the customer and feed insight back into the organization, helping to prioritize initiatives that drive real‑world impact.
• Define and execute quarterly plans to over‑achieve retention and expansion revenue goals.
• Raise the bar within our winning culture through cross‑functional collaboration.
• Be a stakeholder in the utilization and feedback flow, informing product and service development.

• Net Revenue Retention (NRR) – the north star; are your accounts growing or shrinking?
• Gross Revenue Retention (GRR) – protecting the base and minimizing churn.
• Renewal Rate – percentage of ARR renewed on time, in full.
• Expansion ARR – incremental revenue generated through upsell and cross‑sell activity.

• You thrive on collaborating with your team and customers to create innovative methods to solve challenges and meet goals.
• You are passionate about sales, the industry, and the value MEDDPICC can bring to organizations.
• You are a self‑starter who takes initiative, thrives in a remote setting, and consistently delivers results.
• You can engage and guide leaders at all levels – knowing when to partner on value and when to lead commercial conversations.

• Craft
  :
  Managing, retaining, and growing customer relationships is your craft.
• Craving
  :
  You seek continuous growth and help customers do the same with MEDDPICC.
• Creativity
  :
  You can connect unrelated concepts and uncover novel expansion opportunities.
• Communication
  :
  You express thoughts clearly and respectfully, avoiding ambiguity.
• Curiosity
  :
  You have a genuine thirst for knowledge and new ways to deepen customer value.
• Coachability
  :
  You embrace feedback, learn from others, and adapt for personal and team growth.
• Clock speed
  :
  You have the ability to read people and account health quickly.
• Culture
  :
  Positive culture catalysts at MEDDICC impact the team, customers, and audience.

We’re not offering free pizza or games of ping‑pong, but if you believe that seeing a customer renew and expand because you moved the needle for their GTM team is a greater reward, then you might be the candidate we’re looking for.