Client Partner United Kingdom

Brainlabs is the media agency built to answer one question: what's actually driving profit? Founded in 2012 by Daniel Gilbert, we were built by engineers before we were a media agency. Today, 1,000+ Brainlabbers across five continents use our proprietary agents, built on 32 media tools and over 2,500 logged experiments, to help brands connect every channel they plan and buy to one thing: the bottom line.

This role helps to build high-value, long-term relationships with clients, from winning new clients through to growing existing ones. You will focus on delivering indispensable client relationships and performance, representing Brainlabs as a ‘window’ for strategy, planning, and media solutions. You run the client account with flawless execution and drive commercial success.

Pitch and win new clients in your area of sector/vertical expertise. Deliver strategic client growth plans, upselling and cross‑selling Brainlabs solutions, products, and services tailored to each vertical.

• Understand client business and ensure the SOW is fulfilled.
• Exercise judgement in creating solutions for clients.

Develop and promote a portfolio of client case studies and articles showcasing Brainlabs solutions.

• Actively anticipate client challenges and build tailored strategy, planning, and activation solutions.

• 12+ years delivering full-service strategy, planning, and activation solutions to clients.
• Media agency background.
• Proven client leadership skills and established as a trusted advisor to multiple clients.
• Applied knowledge of marketing/media effectiveness linked directly to business growth and financial success.
• Excellent storyteller and presenter with proven pitch experience.
• Brilliant communicator, relationship builder, able to translate challenges into real media solutions.
• Natural problem solver who enjoys providing solutions for clients.
• Understanding of full end-to-end workings of a full-service media agency and how components deliver an integrated solution.

• Live the culture code every day.
• Become an indispensable trusted, strategic adviser to clients.
• Award wins for client solutions.
• Minimum 7+ TRR scores or CSAT.
• Hit internal profitability metrics such as DLM and revenue targets.
• Grow portfolio of revenue across client or portfolio of clients.
• Broad revenue sources for clients via multiple Brainlabs products.
• Increasing profile in the media world in your sector/marketing, boosting Brainlabs and client success.
• Be revenue hungry and pitch successfully.
• Make client stakeholders famous and successful.

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships.