Reception & Security Support Officer

Job Description

Reception & Security Support Officer

Location: Wrexham, UK – Kelloggs

Pay: £30,826 per annum

Hours: 40 hours per week, Monday to Friday, 7am – 3pm

Responsibilities:

• Support both reception and security lodge operations, adapting to operational requirements and business needs.
• Maintain accurate records, reports and documentation in accordance with site procedures and client requirements.
• Provide a professional and welcoming front-of-house service for employees, visitors, contractors, drivers and VIP guests.
• Provide a switchboard service for all incoming calls.
• Provide reception or lodge cover during periods of annual leave, sickness absence and other planned or unplanned absences.
• Support the management of vehicle arrivals and departures, assisting drivers with site access requirements and paperwork.
• Provide support and assistance during First Aid and emergency incidents, ensuring appropriate escalation and reporting.
• Operate and monitor site communication systems, telephones, radios and serve as the first site point of contact.

Qualifications:

• Valid SIA licence & Full First Aid.
• Driving licence.
• Good working knowledge of Microsoft Office applications, including Outlook, Word and Excel.
• Good working knowledge of security operations and security systems.
• Ability to maintain a professional composure when dealing with unusual circumstances and events.
• Right to work in the UK, with a 5‑year checkable history.
• Strong communication skills in English – both written and spoken.

Benefits:

• Dental plan.
• Pension scheme.
• Payroll ISA.
• Canteen and break room facilities.
• On‑site welfare facilities, including accessible toilets and staff amenities.

EEO Statement: We are an inclusive employer, proud of our Level 2 Disability Confident status and our commitment to diversity, equity and inclusion in all aspects of our workforce. We support equality through the Race at Work Charter, the Armed Forces Covenant and a range of employee networks.