Retail Security Officer

Job Introduction

• A competitive hourly rate – paid monthly.
• Access to Company Pension Scheme after qualifying period.
• Enhanced Maternity and Paternity Packages.
• Health and Wellbeing Plans.
• Stream – financial flexibility and instant access to earned and authorised wages.
• Full induction, ongoing training, and career development.
• Quality kit and uniform, everything you need to perform your role effectively.
• Funded SIA top up training.
• Employee Assistance Program.
• Refer a Friend Scheme.

Carlisle Support Services is seeking motivated, reliable, and caring individuals to join our supportive team. If you're passionate about working with prestigious clients and are eager to grow your career, we’ll provide full training and all the encouragement you need to thrive.

Location: Wrexham, LL13 8HF

Pay: £14.65 per hour

Hours: Monday 15:00-00:00, Tuesday 15:00-00:00, Thursday 15:00-00:00, Friday 15:00-00:00 (1 hour unpaid break per shift – 32 hours paid per week – overtime available)

• Ensuring the safety and wellbeing of colleagues, offering reassurance and empathy.
• Providing a professional, visible, and approachable security presence.
• Handling incidents with care and confidence, ensuring a peaceful environment.
• Conducting security patrols to deter risks and control access points.
• Proactively engaging with the public in a friendly and helpful manner.
• Responding to incidents, always with safety as a priority.
• Offering guidance, information, and a welcoming first point of contact for customers.
• Following and managing security procedures with confidence.
• Collaborating with team members to build strong working relationships and foster a positive work environment.

• Age: 18+ (due to legal requirements for this role).
• SIA License:
  Guarding or Door Supervision licence required.
• Background Check: 5 years of verifiable work and address history (to comply with BS7858 vetting process).
• Dependable, punctual, and flexible in approach.
• Smart, professional appearance with a friendly and approachable attitude.
• Passionate about doing a great job, always eager to learn.
• Security experience is welcomed, but willingness to learn is most important.
• Able to engage positively with clients and the public, creating warm and welcoming interactions.
• Excellent people skills and the ability to build trust with those around you.

Successful candidates will be required to provide original documentation for detailed screening and vetting processes, which could include:

• Passport
• Driving licence
• Utility bill dated in the last 3 months
• HMRC letter
• Original bank statement
• Original payslip
• Birth certificate
• Valid share code

At Carlisle, we are fully committed to supporting Equality, Diversity, and Inclusion in all areas of employment. We celebrate the uniqueness of every individual and ensure that everyone is treated with respect and fairness.