OT Duty Officer

Duty Officer
- Occupational Therapy Team (Social Care)

37 hours per week

Permanent, Full-Time

Social Care
- Occupational Therapy

Wrexham County Borough Council Occupational Therapy Team supports citizens with a wide range of needs, including older people requiring reablement and children and young people with disabilities. The team works in partnership with health, housing, and social care services to promote independence and wellbeing.

An opportunity has arisen for a Duty Officer within the Occupational Therapy Team. This post provides a key point of contact for citizens and carers referred to the service.

The post holder will provide information and advice at initial contact and during follow-up enquiries. You will work alongside experienced Occupational Therapists and the Assistant Team Manager to support the prioritisation of citizens on the Occupational Therapy waiting list.

The role includes responding to queries, monitoring changes in circumstances, and ensuring appropriate and timely escalation where risks or urgent needs are identified.

• Act as a point of contact for citizens and carers contacting the Occupational Therapy Team
• Provide clear, accurate information and advice at initial contact and during follow-up enquiries
• Support the prioritisation and management of the Occupational Therapy waiting list
• Monitor changes in circumstances and raise concerns in line with service procedures
• Respond to enquiries in a professional and timely manner
• Accurately record and retrieve information using IT systems and databases
• Liaise appropriately with colleagues and partner services

You will be confident communicating by telephone and able to manage challenging or sensitive conversations in a calm and professional manner. You will have experience using IT systems or databases to record and retrieve information and be able to work effectively as part of a team.

• Opportunities for career progression within Social Care
  - Full training and support to develop in the role. Our team is committed to service development, career progression, and continuous professional learning.
• A supportive and experienced team environment
  - Work alongside experienced professionals in a collaborative, multi-agency setting.
• Employee Benefits
  - Competitive salary, local government pension scheme, generous annual leave, and access to staff wellbeing initiatives.

For further details or an informal discussion about the post, please contact Joanna Maddison on or Katie Yeomans on

• Grymuso

The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi-religious and multi-ethnic and complements the diversity of our communities.

Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it’s a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales).

Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn.

The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.

As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria…