Homeless Support Officer

Hurst Newton, Wrexham | Rota Based | Includes Evenings, Weekends and Bank Holidays

Be the difference in someone's journey to independence.

At Clwyd Alyn, we're on an ambitious journey to help end poverty across North Wales. As a trusted Registered Social Landlord, we provide high-quality homes and support services that help people thrive, not just survive.

Everything we do is guided by our values of Trust, Kindness and Hope. These aren't just words on a wall. They shape how we work, how we support our residents, and how we treat each other.

We're looking for a compassionate, resilient and motivated Homeless Support Officer to join our team at Hurst Newton, where you'll play a vital role helping young people experiencing or at risk of homelessness move towards greater independence, stability and wellbeing.

Hurst Newton is a supported living scheme in Wrexham providing accommodation and support for young people aged 16-25 who are experiencing or at risk of homelessness.

As a Homeless Support Officer, you'll provide person-centred support that helps young people develop the confidence, life skills and resilience needed to move towards independent living. Using a trauma-informed and strengths-based approach, you'll build positive relationships, encourage personal development and support residents to achieve their goals.

No two days are the same. You could be helping a young person access benefits, education, training, employment or healthcare services, developing support plans, working with partner agencies, facilitating activities, or helping residents prepare for move-on accommodation. You'll play a key role in creating a safe, supportive environment where young people can thrive.

• Building positive, professional relationships with residents and providing consistent support throughout their journey.
• Developing, reviewing and delivering person-centred support plans and risk assessments.
• Supporting residents to access education, training, volunteering and employment opportunities.
• Assisting residents to access benefits, healthcare services and other sources of support.
• Encouraging life skills development, independence and tenancy readiness.
• Facilitating activities that promote wellbeing, confidence, social inclusion and community engagement.
• Working closely with partner agencies including housing, health, social care and support services.
• Maintaining accurate case notes, support records and incident reporting.
• Promoting safeguarding and always supporting the safety and wellbeing of residents.
• Supporting safeguarding practices and promoting the safety and wellbeing of residents.
• Undertaking housing management duties, including supporting residents with benefits, tenancy matters and rehousing pathways.
• Contributing to a safe, welcoming and supportive environment across the service.

We're looking for someone who genuinely believes in people's potential and is passionate about helping them achieve it.

You will be someone who:

• Embodies our values of Trust, Kindness and Hope in everything you do.
• Demonstrates empathy and understanding when working with young people who have experienced homelessness and other forms of disadvantage.
• Builds strong, trusting relationships while maintaining appropriate professional boundaries.
• Communicates effectively with a wide range of people and professionals.
• Remains calm, confident and solution-focused when faced with challenging situations.
• Shows resilience and emotional intelligence when supporting people with complex needs.
• Is comfortable working both independently and as part of a wider team.
• Takes a proactive and positive approach to supporting people to achieve their goals.
• Works in a non-judgemental manner and values diversity and…