Triage Officer
Listed on 2026-11-01
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Social Work
Human Services/ Social Work, Community Support Services
The closing date for this role has been extended, new dates as follows –
Closing date: 01/11/2026
Shortlisting: 02/11/2026
Interviews: 04/11/2026
There are two positions available
About the role:
The Triage Officer is the first point of contact for the Council’s homelessness service, providing timely, lawful and person-centred support to households who are homeless or at risk of homelessness. The role involves assessing initial needs, gathering information, identifying immediate risks, and offering early prevention advice and practical assistance. Working within legislation and policy, the postholder helps direct cases into appropriate services, while formal homelessness assessments remain the responsibility of Housing Options Officers.
About you:
- Passionate about helping people facing homelessness or housing difficulties, delivering compassionate, person-centred support.
- Skilled in building trust and communicating effectively with vulnerable individuals, partners and colleagues.
- Strong ability to gather, assess and interpret information, making sound decisions and managing risk appropriately.
- Passionate about homelessness prevention and achieving positive outcomes through early intervention and practical solutions.
- Highly organised and adaptable, able to manage competing priorities and respond effectively in urgent situations.
- Committed to working collaboratively, using professional judgement, housing knowledge and technology to continuously improve services and customer experience.
What you will do:
- Act as the first point of contact for people who are homeless or at risk of homelessness, providing timely, professional and person-centred support.
- Conduct initial interviews, gather relevant information and identify housing, safeguarding and support needs.
- Assess risk, use professional judgement to prioritise cases and
** escalate
* * urgent or high-risk situations appropriately. - Provide early prevention advice and practical assistance, including housing options, tenancy sustainment and referrals to support services.
- Maintain accurate case records and ensure smooth handovers to Housing Options Officers and other relevant teams.
- Work collaboratively with colleagues, landlords, partner agencies and support organisations to achieve positive outcomes and continuously improve the service.
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