Senior Automotive Service Advisor

Motor Works West

Location: Wyckoff, NJ 07481

Schedule: Monday–Friday, 7:30 AM–4:30 PM

Pay Type: Commission only, based on a percentage of gross profit from personal sales

Earning Potential: $60,000–$120,000 annually (estimated, not guaranteed)

Expected Daily Car Count: 8–10 vehicles

Target Average Repair Order (ARO): $1,350

Weekly Sales Target: $37,000

Motor Works West is a trusted European auto repair shop in Wyckoff, NJ, specializing in BMW, Audi, Mercedes-Benz, MINI, and Porsche. Serving customers since 1991, the shop offers a personalized dealership alternative backed by over 50 years of combined BMW-focused experience and expert European vehicle care.

• Manage customer intake and vehicle write-ups, ensuring accurate documentation of concerns, requested services, and vehicle information.
• Create, explain, and present repair estimates, maintenance recommendations, and service options to customers.
• Communicate with customers through inbound and outbound phone calls, text messages, and emails to provide updates, answer questions, and obtain repair authorizations.
• Manage repair orders from initial write-up through completion, coordinating customer communication and service progress.
• Recommend additional maintenance and repair services based on documented vehicle needs, diagnostic findings, and inspection results.
• Handle an expected daily workload of 8–10 vehicles while working toward a $1,350 average repair order and $37,000 in weekly sales.
• Use Tek Metric, Octo Rocket, and AI-supported digital vehicle inspection and communication tools to manage workflow and customer interactions.
• Resolve customer questions and service concerns independently when appropriate, escalating complex situations to a lead advisor or manager when additional assistance is needed.

• Minimum 1–2 years of automotive service advising experience, with an automotive industry background required.
• Experience in an automotive dealership, independent repair shop, or both.
• Strong understanding of automotive repair processes, maintenance recommendations, and repair estimate presentation.
• Ability to manage customer intake, repair orders, service follow-ups, and repair authorizations.
• Experience communicating professionally with customers through phone calls, text messages, and email.
• Ability to present service recommendations, explain repair value, and pursue sales opportunities based on legitimate customer and vehicle needs.
• Knowledge of BMW, Audi, Porsche, and Mercedes-Benz vehicles is highly preferred but not required.

• Compensation Structure:
  Commission only.
• Commission Basis:
  Percentage of gross profit generated from personal sales.
• Estimated Annual Earnings: $60,000–$120,000, depending on sales performance and the applicable commission plan. Earnings are not guaranteed.
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Uniforms provided.

A valid driver's license is required for this position. Any motor vehicle record review or other job-related pre-employment screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law.

Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.