Senior Vice President, Change Management

Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join .

Overview

The SVP, Change Management is the senior-most advocate for change within the organization, leading both internal and client-side transformation programs that blend digital, marketing, and operational initiatives. This is a strategic leadership role to align stakeholder experiences around complex, technology-driven change, driving unified messaging, behavioral change, and capability confidence across markets and teams. By combining storytelling, marketing-style communications, and bite‑sized learning interventions, this leader ensures that every stakeholder understands the “why,” “how,” and “what” of change—transforming adoption into advocacy.

Responsibilities

• Develop and execute the ongoing enterprise change and adoption strategy that spans transformation initiatives, both internal and client-side.

• Drive clear, client-side communications and proactively identify the priorities and needs of diverse sets of client stakeholders.

• Translate complex technical changes into clear, compelling narratives that connect to marketer value and business impact.

• Partner with Measurement team to identify communication gaps, measure engagement, and adapt content based on feedback and analytics, tying communications effectiveness to tangible business outcomes.

• Build influence and advocacy programs, identifying change champions and enabling them to drive adoption within their teams.

• Proactively manage change fatigue and capability overload through targeted messaging and prioritization support.

• Partner with the Learning & Operations teams to design micro‑learning and bite‑sized training modules that drive self‑sufficiency and reinforce key behaviors.

• Curate and publish self‑service resources that enable on‑demand learning.

• Collaborate with PMO and Product Leads to synchronize communications with delivery plans, milestones, and pilots.

Qualifications

• 15+ years of experience leading large‑scale change initiatives, with 5+ years in a senior leadership role.

• Experience leading transformation initiatives, including technology modernization, product evolutions, and large‑scale enterprise software implementation.

• Proven ability to craft and execute communication strategies that inspire behavioral change across diverse global teams.

• Strong track record in internal engagement campaigns, ideally within transformation programs.

• Deep expertise in structured change methodologies and internal communications tools.

• Experience leading learning and enablement programs.

• Experience advising C‑suite executives in digital, marketing, CRM, or transformation contexts, with agency or consulting experience preferred.

• Understanding of omni‑channel marketing ecosystems and customer‑led marketing strategies.

• Ability to navigate in complex environments with global stakeholders.

• Exceptional stakeholder management and executive presence, with a clear understanding of business transformation and adoption cycles.

• Demonstrated ability to use data‑driven insights to refine communication strategy.

• Degree in Communications, Organizational Change, Marketing, or a related field.

• Certifications like CCMP, Prosci, or PMP preferred.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best‑in‑class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more

• Monetary assistance and support for Adoption, Surrogacy and Fertility

• Monetary assistance and…