2nd Line Technician

Learn more about this exciting new job opportunity and apply today!

We are on the lookout for a motivated 2nd Line Support Technician who is ready to embrace challenges and solve problems. Join us as we embark on exciting new projects, where your contribution will help us deliver exceptional customer service to our clients and inspire growth together.

Hours: 40 hours per week, Monday - Friday

Location: Cambridge - Cambridgeshire & Wymondham - Norfolk

Netmatters is dedicated to the welfare and development of allourteam members.

Wewant everyone to enjoy a good work life balance and we go above and beyond to ensure this happens.

Health and wellbeing are a high priority for us.

Team is at the core of our “Values ” and we strive to deliver a positive end to end experience for all including clients and suppliers.

Asan ambitious company, we arecontinuingtogrow bringing both challenges and opportunities keeping things interesting.

Beinga conscientious company,wetake our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.

We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.

Good IT and problem solving skills in the following areas:

• Onsite router installations
• Basic Firewall installation
• SSL VPN configuration
• Acronis backup setups and troubleshooting
• Monitoring Alerts
• Network Switches
• Server Alerts
• Monitoring Deployment
• Completion of IT Solutions & Project Work
• Network Switches & Firewalls
• Office 365 Migration & Management
• SharePoint Deployment
• Public Wi‑Fi
• UPS
• NAS Drive
• The ability to work in a team and provide good, intelligent input where required.
• Well organised with the ability to take responsibility for the tasks assigned to you.
• The successful applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.
• Full UK Driving Licence

• A minimum of 2+ years of experience in supporting small and medium‑size businesses in an outsourced IT company.
• Experience of logging time on tickets

• Setting up and supporting small and medium business networks.
• Supporting PCs and servers remotely and on-site (Win
  10, Win
  11, 2012, 2016, 2019 & 2022).
• Installing business computer systems.
• Office 365 maintenance, installation and migration.
• Supporting customer applications.
• Microsoft Exchange 2016/2019.
• Setting up email accounts.
• Managing DNS.
• Administration of IP Phone systems (via web-based interface).
• Working with a diverse client base in different industry sectors.
• Taking on technical lead responsibilities, helping to shape and develop clients' long‑term IT Strategies.
• Exposure to different and new technologies tailored to clients' specific needs and requirements.
• Opportunity to specialise in specific industry sectors, helping to shape and develop the platform.

All applicants must have a Right to Work in the UK.

• A competitive Salary with frequent salary reviews to ensure you are rewarded properly.
• Parking available for all staff at all locations.
• Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables’.
• End of year awards ceremony where winners receive recognition and a well‑earned prize including vouchers and perhaps your favourite beverage.
• Real advancement opportunities for any technical or managerial aspirations you may have.
• The opportunity to be a part of something great and thoroughly enjoyable.
• A collaborative environment that is both challenging and supportive.
• A structured workflow to promote mental health…