2nd Line Technician

£30,000 £ 36,000 + Pension Wymondham / Cambridge Full-time, Permanent

Are you an experienced 2nd Line Technician looking for your next challenge with a growing and forward-thinking technology business?

We re working with an established and ambitious IT services company that is looking for a technically confident 2nd Line Technician to join their team. This is a varied role where no two days are the same, supporting a diverse range of SME clients both remotely and on-site.

You ll have the opportunity to work across a broad range of technologies, get involved in IT projects and play an important role in helping clients develop and maintain their IT infrastructure.

You ll be responsible for providing high-quality 2nd Line technical support, troubleshooting issues and supporting clients across a variety of environments.

Your responsibilities will include:

• Providing remote and on-site 2nd Line support.
• Supporting PCs, laptops, servers and business networks.
• Installing and supporting routers, switches and firewalls.
• Office 365 maintenance, installation and migrations.
• Supporting Microsoft Exchange, Active Directory, Azure AD and Intune.
• Configuring SSL VPNs and basic firewalls.
• Supporting Acronis backups and monitoring system alerts.
• Managing DNS, email accounts and IP phone systems.
• Supporting SharePoint, NAS, UPS and public Wi-Fi solutions.
• Completing IT projects and solution deployments.
• Producing clear technical procedures and documentation.
• Working directly with clients and helping shape longer-term IT strategies.
• Taking technical lead responsibility on projects where appropriate.

We re looking for someone with strong technical knowledge and a methodical approach to troubleshooting.

Ideally, you ll have:

• 2+ years experience within an outsourced IT/MSP environment.
• Strong 2nd Line support experience.
• Excellent communication and customer service skills.
• Good networking and server knowledge.
• Experience with Microsoft 365 and Active Directory/Azure AD.
• Experience with ticketing systems and logging time.
• Excellent organisational skills and the ability to manage your own workload.
• A proactive, team-focused approach.
• A full UK driving licence due to the on-site nature of the role.

Alongside a competitive £30,000 £ 36,000 salary + pension, you ll benefit from:

• Hybrid and flexible working options.
• 33 days' holiday including bank holidays, increasing with length of service.
• Private healthcare.
• 24/7 gym and showers at the Wymondham office.
• Free parking.
• Perkbox membership.
• Enhanced maternity and paternity packages.
• Income protection and sick pay.
• Electric car scheme after 12 months.
• Regular team events and social activities.
• Lunch & Learn sessions.
• Excellent training and development opportunities.
• Clear opportunities for technical and career progression.

This is a fantastic opportunity for a 2nd Line Technician who wants variety, responsibility and the opportunity to continue developing their technical career within a supportive and ambitious business.

Apply today or get in touch with our team for more information.