Customer Success Manager; Midwest

For over two decades, Brain

POP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, Brain

POP is empowering kids to take agency over their learning and excel in and out of the classroom.

The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI.

As a District Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of Brain

POP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions.

You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory.

This role involves approximately monthly travel (or as needed) for on-site customer meetings and attendance at company events.

The Customer Success Manager will manage a territory including states in the Midwest. This hire will be located in the Midwest, ideally in MN or MO.

• Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal.
• Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources.
• Create accurate pricing proposals that take into account historical customer information.
• Develop comprehensive expertise in Brain
  
  POP's products to deliver exceptional support and service to educators.
• Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process.
• Maintain consistent communication with district and school leaders to foster ongoing Brain
  
  POP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations.
• Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all Brain
  
  POP users.
• Partner closely with teams across Brain
  
  POP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development.
• Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory.

• A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students.
• A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize Brain
  
  POP's impact within districts.
• An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels.
• A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges.
• An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively.
• Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through.

• 5+…