Senior Director, Commercial Business Operations & Systems

We are seeking a strategic and highly experienced leader to serve as Senior Director, Commercial Business Operations and Systems, reporting to the Executive Director, Field Enablement and Engagement Strategy. This individual will lead the Commercial Business Operations and Systems organization — including a US-based Director and an International Director— and will own the strategy, architecture, and end-to-end lifecycle of the organization’s customer facing colleague platforms, systems, and processes.

The Senior Director is the organization’s deepest functional expert on the systems, processes, and market‑level requirements — both US and international — that shape how commercial technology and operational infrastructure come together to power field and customer engagement globally. This remit is a critical, direct feed into how strategy and roadmap decisions are made across the enterprise.

The ideal candidate is a systems thinker with deep commercial technology and process expertise across markets and a track record of driving enterprise‑wide transformation — someone who can shape strategy at the enterprise level while leading a team that translates it into rigorous architecture, governance, and global execution for the business and our customer facing colleagues.

• Location:
  
  In the Sleepy Hollow, NY Office 4 days a week

• Own the global strategy, architecture, and roadmap for the commercial organization’s full customer facing colleague platforms — ensuring they are designed as an integrated, future‑ready whole rather than a collection of point solutions.
• Serve as the organization’s deepest functional expert on commercial facing colleague platforms and systems — including the distinct requirements of US and international markets — and ensure that expertise directly shapes strategy and investment decisions, not just their execution.
• Serve as the accountable leader for the health, evolution, and technical direction of these platforms and systems, making build‑vs‑buy, sequencing, and investment decisions that align to enterprise priorities.
• Own the long‑term, 3-5 year platform and systems roadmap, bringing market‑level insight (US and international) on emerging technology, regulatory nuance, and competitive dynamics that informs where the roadmap should go.
• Set standards and governance for platform architecture, data flows, and system interoperability across the commercial technology landscape.
• Manage and optimize the commercial technology investment portfolio, ensuring prioritization is transparent, sequenced, and grounded in market‑level cases.

• Lead the strategic design and continuous reinvention of the core commercial processes that govern how field and customer‑facing teams engage, plan, and implement — including planning, engagement, and performance‑management workflows — bringing deep knowledge of requirements to ensure these processes work in practice, not just on paper.
• Establish global and regional process standards and operating models that balance enterprise consistency with the flexibility Business Units and individual markets need to compete effectively, serving as the primary voice for market‑level requirements in how those standards are set.
• Identify structural opportunities to simplify, automate, or reimagine commercial processes, using platforms and AI to remove friction and elevate field and customer experience.
• Own the governance model that ensures platforms, systems, and processes evolve together as a coherent commercial operating model, rather than in silos.

• Serve as a chief strategic commercial partner…