Customer Support Representative

About the job Customer Support Representative

Remote - US Resident Only

Our fast-paced company would benefit much from a motivated and self-starting Customer Support Representative. Acting as the first point of contact for our valued clients, you will be in charge of providing exceptional service, addressing their queries, fixing issues, and ensuring their whole delight.

• Reply promptly and professionally to client inquiries via phone, email, chat, or other means.
• Respond to questions, address problems, and offer technical support for goods and services.
• Stay current on all products and services to provide appropriate recommendations.
• Handle client complaints, problems, and concerns with kindness and empathy.
• Collaborate with internal teams, quickly escalating and addressing challenging tasks.
• Log all letters and support requests in great detail on the customer service site.
• Focus on delivering insightful comments and ideas to improve the client experience.
• Maintain current knowledge of policy changes, product updates, and best practices to provide the best possible help.

• Valid job history helping customers or other stakeholders.
• Adept in both spoken and written expression.
• Excellent ability for problem solving and analysis.
• Able to handle several chores at once and perform effectively under duress.
• Proficiency with customer service tools and basic troubleshooting techniques.
• Being kind, patient, and driven in helping others.

Minimum requirement: completion of high school; desired: further customer service certifications or training.

• Keystones of success are teamwork and mutual support.
• Possibility to develop professionally and pick fresh abilities.
• Affect customer perceptions of the company's operations as well as its performance.

Competitive compensation and benefit package.