Regional Field Service Engineer

Job Description

As a Field Service Engineer for GE Healthcare you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing, maintaining and repairing our Critical Care Solutions equipment including anesthesia, patient monitoring, cardiology systems, central stations (networked monitors), incubators and ultrasound located in hospitals, clinics and private medical practices.

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
• Ensure timely completion of Field Modification Instructions (FMI’s).
• Advise management when response time objectives cannot be met (e.g., if there are two site visits for the same problem, inform Senior Field Engineer).
• Retain ownership of the problem until it is resolved.
• Keep the customer, SFE and service delivery manager (SDM) informed on progress.
• Keep management and commercial account managers fully aware of all developments in the installed base.
• Manage time appropriately based on job urgency, part availability, and customer expectations.
• Maintain a continuous learning mindset with the goal of proficiency in multiple modalities.

Your communication skills will be pivotal to your success, as will your problem‑solving ability. You will be proud to represent GE Healthcare and be passionate about customer care.

You have a natural curiosity and every interaction you have is to “seek to understand”. You want to know the why, and do this without judgement and keeping an open mind. We expect you to embody our Leadership Behaviors: act with humility and build trust; lead with transparency; deliver with focus; and drive ownership – always with unyielding integrity.

You will be mentored and supported as you navigate your new role in GE Healthcare, however it is critical that you are a “self‑starter” and can take initiative. Sometimes you just have to figure things out and not be afraid to questions until you get to the right person or answer.

Building trust early will be essential and you will do this with your self‑discipline around following up, executing on tasks, and doing what you say you will do.

Depending on location, some countries or states have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.

GE Healthcare has an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.

To ensure your risk is minimised, you may be required to provide evidence of immunity/vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post‑employment, in the event that further sites mandate this requirement.

• 5+ years Field Service experience
• Electronic/ Electrical Engineering, Biomedical Engineering, Electronics Technician or equivalent electrical trade
• Strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.
• Excellent verbal and written communication skills in local language as well as good command of English
• Ability to synthesize complex issues and communicate in simple messages
• Solid problem‑solving skills (manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)
• Excellent organizational and…