Office Assistant

Position Overview

Under the direction of the Administrative Director and Clinical Director, the Office Assistant is responsible for helping clients gain access to behavioral health treatment. The Office Assistant will communicate well with members of the public and accurately record and process the information required to coordinate the patients’ care and insurance billing.

• Receive and greet clients and caregivers in a professional, courteous, and friendly manner during intake.
• Complies with HIPAA standards and maintains confidentiality.
• Relays information between patients and other staff members and provides them with updates as needed.
• Assists in collection of Urinalysis (UA), cheek swabs, blood draws, pregnancy tests, and injections for HCBH Medical, as needed or assigned.
• Prioritizes the order of care to ensure clients’ needs are addressed in appropriate order through daily schedule prep to ensure a productive workflow.
• Maintains paper and electronic records; updates records as needed.
• Assists patients during checkout; collects co-payments and ensures follow-up treatment is scheduled as needed.
• Collaborates with external agencies in patient referrals.
• Records and verifies client insurance information; assisting in insurance pre-approvals as needed to ensure collection for billable services are met.
• Complete/update deposit spreadsheet and prepare/complete deposits.
• Ensures that workspace, front office, and patient areas are clean and tidy throughout the workday.

• High School Diploma or Equivalent.
• Knowledge of state and federal regulations, policies, and procedures governing accounting, medical billing, and financial recordkeeping.
• Knowledge of general accounting principles and ability to produce, read and analyze financial reports.
• Proficient in Microsoft Office Products; knowledge and ability to operate various office equipment.
• Ability to maintain confidentiality, professionalism, and customer service in all interactions.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to accurately manage and prioritize multiple tasks in a fast-paced environment.
• Successful completion of HCBH pre-employment screening and background check.
• Has the ability to communicate effectively orally and in writing.

• Medical, Dental, Vision, Life Insurance
• Competitive Salary
• Retirement
  • Wyoming Retirement Plan (9.25% Employee/9.37% Employer)

Since 1986, our non-profit organization has been committed to providing rural communities in Wyoming and Idaho with affordable access to life-changing behavioral services. Our team of licensed professionals are devoted to the application of therapeutic methods that enhance the lives and well-being of our clientele through counseling, case management, medication management and crisis services.

It is our Mission to effectively listen, guide, and teach those who are at a crossroad in their lives how to build healthy relationships, regulate emotions, and manage stress in order to reduce suffering and reach their potential for happiness and well-being.

While performing the duties of this job, the employee is required to walk, stand, sit, and use their hands. Occasionally stoop, crouch, or kneel. The employee must occasionally exert or lift up to 25 pounds.

High Country Behavioral Health is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law.

High Country Behavioral Health celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop, and retain the most talented individuals to join our team.

Entry level

Full-time

Administrative

Mental Health Care