Front Desk Agent

Job Summary

The Front Desk Agent will work in Grand Teton National Park’s hotels, providing legendary hospitality experiences to guests. Responsibilities include checking guests in and out, managing accounts, and supporting daily operations while working in a seasonally available full‑time role during Summer 2026.

• Provide legendary hospitality experiences to internal and external guests.
• Warmly greet all guests and visitors as they arrive at the Front Desk or pass through the lobby.
• Register guests and process necessary paperwork, obtaining credit card and posting of cash payments.
• Perform check‑outs; obtain final payment and complete checkout in the hotel computer system.
• Provide guests with information on the hotel and facilities upon check‑in and answer general questions.
• Makes change and payments required by guests; posts charges to guest accounts and master folios promptly and accurately.
• Takes reservations for same‑day arrivals.
• Prepare keys for incoming tours from the list provided by Front Office Manager and prepare folios for departing tours and tour directors.
• Coordinate special requests for rollaway and cribs; notify the switchboard operator and/or Maintenance Department of any items or housekeeping complaints.
• Work with the bell staff to provide luggage service to guests.
• Notify Housekeeping of guest check‑outs, room changes, updated room status, and unexpected stay‑overs in a timely fashion.
• Record guest comments or complaints, referring to the managers as necessary.
• Assist with operating the main switchboard (PBX) as necessary.
• Perform other duties as assigned.

• Valid US Driver’s License – Preferred.
• Good working knowledge of computers.
• Fluent in speaking, reading, and writing English – Required.

• Previous experience in a front desk position – Preferred.
• Previous hotel/hospitality experience – Preferred.
• Strong communication skills – Required.
• Ability to perform well under pressure – Required.
• Knowledge of a property management system (Visual One desirable).

• FREE Dormitory Housing (including linens and all utilities) or Full Hook‑Up RV Sites.
• FREE Wi‑Fi.
• FREE National Park Pass to Grand Teton National Park and Yellowstone National Park.
• FREE Participation in guest activities: horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails, and living in a picturesque national park.
• FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
• 40% retail discounts and online Pro Deals.
• 20% grocery and restaurant discounts.
• $112 per week Meal Plan covers 3 meals per day in the employee cafeteria (mandatory for dorm residents, optional for RVer, FREE for Salary roles).

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.