Event Server; On-Call - Carpenter Hotel

Summary

About Us:

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good nights sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us.

Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do

What We're Looking For:

Carpenter Hotel is looking for an On-Call Event Server who will work closely with our Event Captains and Sales team to ensure the flawless execution of events. This person will be responsible for setting up event spaces, maintaining a high standard of cleanliness, and attentively catering to the needs of our guests. This position is on an on-call basis, with hours varying depending on staffing requirements.

Knowledge, Skills, and Abilities:

High School diploma or general education degree (GED)

Six (6) months related experience in hospitality or service industry

Must be able to speak, read, write, and understand the primary language(s) of the workplace

Ability to write routine reports and correspondence

Ability to speak effectively before groups of co-workers and sister property staff

Ability to understand other computer programs (i.e. Property Management System and Point of Sale)

Ability to apply concepts of math including addition, subtraction, multiplication, and division, using whole numbers, common fractions, and decimals

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

Assist with banquet function activities to meet the expectations of client and hotel standards in terms of appearance, set-up, service, and food quality.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain complete knowledge of/comply with and enforce all departmental policies/service procedures/standards.

Reviewing the BEO (Banquet Execution Order) before each event with the Event Captains.

Pull and return liquor, beer, and wine for all events and complete consumption sheets

Ability to adhere to instructions listed in Run of Show for every event, detailing all pertinent information prior to the event.

Communicates with Chef and kitchen staff to coordinate timing needs for all food/ client requests.

Walk through the event space, ensuring all equipment are operational and to report any issues with the space or equipment to the appropriate department

Assist Event Captains in communication with clients, resolving guest complaints, and ensuring guest satisfaction when needed.

Assist with the closing of the event, ensuring all proper closing procedures are executed

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages

Take orders from patrons for food or beverage

Must see to each guests’ special needs (i.e. dietary, splitting dishes, paying special attention to children)

Garnish and decorate dishes in preparation for serving

Assist with running of food

Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning

Prepare tables for meals, including setting up items such as linens, silverware, and glassware

Perform food and beverage preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, brewing coffee, preparing hot or cold drinks, chilling wine

Always ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met

Maintain a high level of cleanliness and safety in the work area

Ensure that all equipment is maintained in good, safe working condition

Maintain an increased awareness of safety issues throughout the property

Keep abreast of safety and emergency procedures and OSHA requirements

Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.