Front Desk Supervisor

Overview

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Join the Grand Teton Lodge Company for a season or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, FREE Employee housing, an easy and affordable meal plan, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

Other Employee Benefits

• Paid SICK time
• Paid PTO after 500 hrs.
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

• Starting Wage: $19.25/hr
• Employment Type:
  
  Summer Seasonal 2026
• Shift Type:
  Full Time
• Minimum Age:
  At least 18 years of age
• Housing Availability:
  Yes

• Must consistently provide exceptional guest service to internal and external guests alike.
• Check guests in and out of cabins utilizing V1 property management system.
• Handles guest complaints and problems in a courteous and timely fashion.
• Assists with managing room blocking and inventory to ensure maximum occupancy and no over-sells.
• Assist Front Desk Manager with payroll, scheduling, training, coaching and disciplinary action, and overall leadership to the Front Desk and Night Audit Team.
• Monitors employee performance and appearance to be certain it is with respect to the company standards. Maintains on-going brand standards inspections for front office staff to ensure they understand and are using the Brand Standards.
• Conducts daily briefings with Front Desk Agents to discuss priorities, problems grievances, methods of operation, and procedures and policies.
• Ensures that all staff have the communication that they require as well as the tools needed to properly do their job.
• Responds to all Medallia surveys for guests at the property and follows up on any problem alerts.
• Assists with oversight of lost and found system, vault process and cash banks.
• Other duties as assigned

• 1-year guest facing hospitality role
• Supervisory Experience
• Good working knowledge of computers
• Strong verbal and written English skills
• Strong communication skills
• Ability to perform under pressure
• Hospitality background
• Knowledge of Grand Teton National Park
• Prior supervisory experience
• Knowledge of Visual One

• FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites
• FREE Wi-Fi
• FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
• FREE Participation in guest activities:
  Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
• FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
• 40% retail discounts plus online Pro Deals
• 20% grocery and restaurant discounts
• $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)

Before you apply, visit  for detailed information about housing and other information you will find helpful.

We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education.

Grand Teton Lodge Company offers an amazing place to live and work, as well as FREE dormitory housing.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.