Reservations Supervisor

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Come work and play in the mountains! Whether it's your first time seeingthemountains, oryou already call them home,joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

Other Employee Benefits

• Paid SICK time
• Paid PTO
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary:

You are expected to adhere to the company’s mission, vision and value statements. Be knowledgeable of the company’s management systems, policies and initiatives for Hospitality, Environmental, and Health and Safety. You have specific responsibilities within these areas and are expected to understand them.

The Reservations Supervisor assists the Front Office Manager with the oversight of the Grand Teton Lodge Company Reservations Department, including the supervision, training, and scheduling of Reservations Agents. The supervisor is expected to uphold guest service standards, and coach the team on these standards as required. The Reservations Supervisor directly oversees the booking experience for Group and Tour segment clients and is expected to maintain the accuracy of these accounts in the resort’s property management system.

Job Specifications:

• Starting Wage: $43,888.00 - $57,797.00 /yr
• Employment Type:
  
  Year Round
• Shift Type:
  Full Time
• Minimum Age:
  At least 18 years of age
• Housing Availability:
  Yes

Job Responsibilities:

• Assist in supervising, training, coaching and scheduling of reservations agents.
• Uphold guest service standard of the Reservations Department, coaching staff as necessary to ensure guest satisfaction.
• Help Front Office Manager ensure accuracy of resort’s property management system, with a specific focus on the Group and Tour business segments, but also including inventory control, nightly rooms rates, activity module, and third-party bookings, such as Expedia.
• Maintain accuracy of Group and Tour accounts in resort’s property management system, and other booking systems (when applicable), including inputting and updating room blocks, entering rooming lists, and building group/tour specific packages.
• Train and oversee seasonal Sales & Marketing Coordinator as it relates to the inputting and maintaining of non-key account Tour rooming lists.
• Enter group activities as needed & update counts. Coordinate with internal teams on execution of the activity in-season.
• Take guest calls as needed, providing accurate information regarding availability, guestroom types and accommodations, room rates, hotel facilities and services, local attractions/events, transportation to and from hotel, etc.
• Maintain effective communication with clients, the sales and marketing department, and with all other hotel departments. Including but not limited to managing rooming list changes, VIP and special requests, and event coordination.
• Review group resume and verify billing information and routing etc. to ensure accuracy.
• Adhere to all policies related to reservations operations to include the proper handling of room blocks and cut off periods, rate quotation, packages etc.
• Conduct regular quality checks in…