Guest Services Supervisor

Title:

Guest Services Supervisor

At Hugo Wyoming Management, we are stewards of one of the last nearly intact temperate ecosystems on Earth. Our culture is defined by a deep respect for this land and an unwavering commitment to one another.

Providing a high-level experience in the wild requires us to work as a single, cohesive unit. We move past traditional hospitality hierarchies because the guest experience depends on our collective ability to assist whenever and wherever needed. We value a culture where every role is respected and every voice is heard. When you join us, you become an essential part of a supportive team where your contribution is vital to our success.

We operate with a direct mandate to protect the Yellowstone Ecosystem. Our work focuses on practical land management and wildlife protection that extends across the region. This requires intentional trade‑offs that prioritize the landscape's health over operational ease. We seek team members who share this commitment and want to take an active role in the stewardship of our home.

Operating in a high-stakes, wild environment requires a rigorous commitment to safety. We maintain a secure workplace through strict standards and mutual accountability. We look out for one another, ensuring every team member is physically safe and empowered to speak up. When our team is supported, they can focus on what they do best: delivering world‑class service in the heart of the wild.

The Guest Services Supervisor leads day‑to‑day front desk and breakfast operations at White Pine Adventure Inn, ensuring every guest receives a warm, seamless experience from check‑in through check‑out. This role oversees room inventory and reservation accuracy in Room Master, manages online travel agency (OTA) channels, and coordinates inventory and breakfast ordering to keep operations running smoothly. The Guest Services Supervisor sets the tone for quality service and safety on property, supervising front desk staff while remaining hands‑on with guests and daily tasks.

• Supervise daily front desk and breakfast operations, ensuring consistent, high‑quality service throughout each shift
• Oversee guest check‑ins and check‑outs, resolving guest concerns promptly and professionally
• Manage room inventory and reservation accuracy in Room Master, including rate, availability, and booking adjustments
• Monitor and manage OTA channels (e.g., Expedia, ) to maintain accurate listings, rates, and availability
• Coordinate inventory ordering for front desk and operational supplies, tracking usage and reordering as needed
• Oversee breakfast ordering and supply levels, coordinating with vendors to ensure consistent guest offerings
• Uphold quality service and safety standards across the property, addressing issues proactively and training staff on best practices
• Support scheduling and supervision of front desk staff, providing coaching and hands‑on guidance during shifts
• Communicate effectively with the General Manager and team members to ensure smooth daily operations and guest satisfaction

• Prior experience in hotel front desk, guest services, or hospitality supervision
• Familiarity with property management systems;
  Room Master experience preferred
• Strong organizational skills with the ability to manage inventory and vendor ordering
• Excellent communication and problem‑solving skills with a guest‑first mindset
• Availability to work a flexible schedule, including early mornings, weekends, and holidays
• Clean background check and valid driver's license

• Prior supervisory or team lead experience…