Infrastructure & Operations Analyst

Infrastructure & Operations Analyst

Par Pacific Holdings, Inc.

Rise to a role at a growth-oriented energy company. Influence processes and procedures, work with a nimble team, provide reliable support for end users and critical systems, and deliver technical support across IT and OT environments. Reporting to the IT Operations Manager.

• Hands‑on and remote PC troubleshooting, repair, imaging, and deployment.
• Provide technical support for voice and printing services, including configuration, troubleshooting, and maintenance of related hardware and software systems.
• Deliver audiovisual (AV) and meeting support, ensuring reliable setup and operation of conference room technology, video conferencing platforms, and presentation equipment.
• Support mobile devices by managing setup, configuration, and troubleshooting for company‑issued smartphones and tablets, ensuring secure connectivity and functionality.
• Install and troubleshoot software applications, performing initial triage of reported issues and escalating complex cases to appropriate support teams as needed.
• Manage IT assets, including inventory tracking, deployment, recovery, and documentation of hardware and software resources throughout their lifecycle.
• Provide general end‑user assistance, addressing technical inquiries, resolving access or performance issues, and ensuring a positive user experience through effective communication and problem resolution.
• Support racking, cabling, and general hardware troubleshooting.
• Understand site physical infrastructure—fiber, data center, WAP, equipment locations, circuits, and VoIP gateways.
• Provide level 1 Network support, including identifying and updating VLANs, and general troubleshooting.
• Provide level 1 Server/Storage support.
• Provide OT systems support, including local control networks, industrial PCs, HMIs, PLC‑connected systems, and data historian interfaces.
• Support OT cybersecurity measures, including patching, endpoint protection, and network segmentation monitoring.
• Support and coordinate with operations and engineering teams for system maintenance, outages, and change management in OT environments.
• Provide site‑specific systems support — many of these systems are off the business network (paging, lab systems, radios, plant control systems, etc.).
• Power/UPS systems support.
• Provide Pipeline & Terminal Communications response.
• Monitor and provide maintenance of OT network infrastructure, including switches, firewalls, and connectivity to SCADA systems.
• Install and maintain physical infrastructure in data centers, network closets, and OT control rooms throughout the facility. Work closely with off‑site IT/OT technical teams to troubleshoot and deploy equipment.
• Be the first point of contact with clients via phone, IM, email, and walk‑ins.
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation.
• Troubleshoot and mitigate system performance issues, engaging with higher‑tier support as necessary.
• Log and update tickets in Service Now to meet SLAs and contribute to a centralized Knowledge Base.
• Build and maintain relationships with technical partners, vendors, and internal customers.
• Collaborate with central IT and OT support teams for troubleshooting, hardware refresh, system upgrades, and project support activities.
• Identify process improvements and propagate best practices across IT and OT environments.
• Optimize service delivery by improving reliability, efficiency, quality, and cost‑effectiveness of defined components of services while following corporate standards and safety practices.
• Maintain documentation of supported systems, including network diagrams, equipment inventories, and configuration details for both IT and OT systems.

To meet the basic qualifications for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Successful applicants must be eligible to obtain a TWIC card (Transportation Worker Identification Credential).
https://(Use the "Apply for this Job" box below)./twic
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