Senior Specialist, Customer Experience Design

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Senior Specialist, Customer Experience Design

Senior Specialist, Product Experience Design

We are looking for an experienced User Experience/Interaction Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team at our development center in Pune. The design function works as part of wider cross-functional teams that form organically around data product ideas - collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas.

Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction. Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc.

- all in service of solving complex business challenges and with an ever increasing emphasis on Artificial Intelligence (AI) and Machine Learning (ML).

• Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Participate in "Design Thinking" workshops - collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Explore the "art-of-the-possible" in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML) - whilst always maintaining regulatory compliance
• Leverage existing - and contribute net new - design patterns to Mastercard's design pattern library
• Help define the next generation of data and data-driven products - and through doing so, help shape the future of Mastercard and its growth
• Creation of a cohesive and compelling visual language across diverse form factors: web, mobile and internet of things
• Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
• Work closely with key partners from brand & marketing, alongside the broader user experience team to drive delightful and highly usable transactional experiences leveraging the broader visual language for Master Card.
• Work closely with our technology team to define implementation standard for our products leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
• Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
• Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base
• Drive VXD design across a broader ecosystem, where experiences will require tailoring to meet the needs of both Master Card customers and end consumers
• Help define the next generation of data and data-driven products and their visualization - and through doing so, help shape the future of Mastercard and its growth

Required Experience / Knowledge / Skills (Core)

• Experience developing User Archetypes and Personas and user journeys to inform product design decisions
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience in articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes
• Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
• Experience working with complex information architectures
• Experience of design-experiences across multiple media
• Experience using prototyping/wire framing tools such as Figma, Sketch, Adobe Illustrator, etc.
• An understanding of complex information architectures for digital applications

• Experience in articulating elegant and engaging visual…